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 | Complaints and Compliments | 20/9/2009 | | | | | | We try at all times to give you the highest standard of service, but we do appreciate that sometimes we get it wrong. We operate a Practice complaints procedure in line with the NHS system for dealing with complaints. Our Practice complaints leaflet gives details of the procedure and is available from Reception.
At our Practice meetings we discuss and review any complaints received and take any appropriate measures to ensure we don't make the same mistakes again.
We are always pleased to receive letters of thanks or compliments from patients and these too are communicated to the whole Practice team.
If you have any suggestions, compliments or complaints regarding the provision of services and care please don't hesitate to contact Jose Tarnowski, our Practice Manager.
Alternatively, if you are not comfortable raising your complaint direct with us, you can contact North Somerset Primary Care Trust, at Waverley House, Clevedon, to raise your complaint direct with them.
There is a notice in each of the waiting rooms setting out how to make a complaint, and you can ask the Receptionist for a leaflet on how to raise comments, concerns and complaints with us. |
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